Billing Terms

2.1Your subscription renews automatically. On each renewal date we charge the payment method on your account for another period of the same length, at the standard price for your plan.

2.2Your next renewal date is shown in the Billing Center. We email you a receipt for every charge.

2.3If we change the price of your plan we will email you before it takes effect. A new price only ever applies from your next renewal, so you can cancel first if you do not want it.

3.1You buy from Dr. Mastersdirectly. Card payments are processed by Stripe on our behalf. We do not sell through the Apple App Store or Google Play, so there is no store subscription to manage and nothing to cancel in your phone's settings.

3.2Because we are the merchant of record, billing questions and refunds come to us: support@drmasters.app.

4.1Open the app and go to Profile → Billing Center → Cancel membership, then follow the steps to the end. You can also email support@drmasters.app from the address on your account.

4.2Cancelling stops all future charges. You keep full access until the end of the period you have already paid for. Anything you bought outright, like Groundwork Accelerator, stays yours. If we refund you, access ends straight away, add-ons included.

4.3Removing the app does not cancel your subscription. Neither does signing out or resetting your progress.

5.130-day money-back guarantee. If you train the programme and it does not work for you, email support@drmasters.app within 30 days of your first payment and before your current period ends, having completed training days on at least 3 days if you are on the 7-day starter, or at least 7 days on the 1-month or 3-month plan. We check your training record ourselves, so you do not need to send evidence. Full conditions are in section 5.8 of the Terms.

5.2Statutory rights come first. EU and UK consumers have a 14-day right of withdrawal for digital content. We do not ask you to give that right up in exchange for immediate access, so you keep it for the full 14 days even though your access starts the moment you pay. California and Connecticut residents may cancel within three business days of purchase. These apply whether or not you meet the guarantee conditions.

5.3Outside those, we do not refund or pro-rate the remainder of a period after you cancel, though we may make exceptions at our discretion and will always honour applicable consumer law.

6.1If a charge fails we may retry it over the following days and email you. If it keeps failing we may suspend access to the paid features until the payment succeeds.

7.1support@drmasters.app. We answer billing questions ourselves — there is no phone queue and no form to fill in. By post: Dr. Masters, K Brance 1173/15, 155 00 Prague, Czech Republic.